Frequently Asked Questions

Everything you need to know about your With Jéan order.

How long will it take for my order to arrive?

We offer express worldwide shipping. Orders are typically processed within 1-2 business days, with delivery taking 3-5 business days depending on your location.

What is your return policy?

We accept returns for store credit or exchange within 21 days of delivery. Items must be in their original condition, unworn, unwashed, and with all tags attached.

How do I determine my size?

Each product page features a specific size guide. We generally recommend following your usual size, but you can consult our detailed measurement chart for a more precise fit.

Will I have to pay duties and taxes?

International orders may be subject to local import duties and taxes. These charges are determined by your local customs office and are the responsibility of the recipient.

Can I cancel or modify my order?

Once an order is placed, it is processed immediately by our warehouse. Therefore, we are unable to guarantee any cancellations or modifications to your order details.

How do I care for my With Jéan pieces?

To maintain the longevity of your garments, we recommend following the specific care instructions on the internal label. Most of our delicate fabrics prefer a cold hand wash and air drying.